FAQ Hub

Free FAQ coverage audit

Find holes in your help content before customers do.

Rate eight support areas. Get a coverage score and prioritised article backlog built around missing customer answers.

Find your content gaps
  • Eight coverage checks
  • Instant backlog
  • No email wall
Missing answerHigh-intent question with no owned, current response

Coverage matrix

Rate what customers can find today.

Rate published, usable content. Drafts and answers that only live in support inboxes count as missing.

0 of 8 rated
01 · Getting startedCan a new customer reach first value without asking your team?
02 · Core workflowsDo your main product tasks have direct, step-by-step answers?
03 · Accounts and accessAre invites, roles, permissions, and account recovery covered?
04 · Integrations and dataCan users connect tools, import data, and diagnose sync issues?
05 · Billing and plansCan buyers understand plans, limits, invoices, and cancellation?
06 · TroubleshootingDo common errors have symptoms, causes, and recovery steps?
07 · Security and privacyCan customers find clear answers about data handling and access?
08 · Limits and lifecycleAre usage limits, exports, retention, and deletion explained?

From backlog to working support

Found the gaps? Fill the first one with a help centre built from your content.

Book 15 minutes and I will go through your backlog with you, or start the free trial and let FAQ Hub build a first help centre from your website.

  • Your coverage ratings included automatically
  • Your generated backlog included automatically
  • No obligation to buy FAQ Hub
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