Help lives outside the workflow
Users leave the product, search a separate site, and still return to ask the team.
In-app support for SaaS products
Put the answer inside your SaaS, not in another tab.
FAQ Hub gives your help centre, in-product widget and search one set of articles. Users get answers with sources where they are working, and a route to a person when the content is not enough.
- Your own content
- Sources shown
- Human handoff
Where SaaS support breaks
The product moves quickly. The answer gets scattered.
Each release creates drift
Product pages, help articles, release notes, and support replies stop telling the same story.
Help channels disagree
Help centre search, AI chat and human support pull from different material and give different answers.
One set of articles
Edit once. Show it in the help centre and the product.
FAQ Hub puts your content, articles, search, customer-facing answers and handoff to your team in one workflow.
- 01Connect product knowledge
Bring Markdown, files, structured data, or selected web content into one place.
- 02Check what customers will see
Read and edit the articles the answers come from. Unpublish anything that is wrong.
- 03Serve support in context
Use a branded help centre, an embedded Quick Help widget or keyboard search without keeping two copies of the content.
What changes
Treat support as part of the product experience.
Users should not need to understand your internal documentation. Give them a direct answer where they get stuck and pass the conversation to a person with its context when needed.
- One set of articles supports several customer-facing places.
- Sources let users check the underlying help content.
- Handoff to a person stays available when the content cannot answer.
Set up with you
Start with the SaaS journey that creates the same question.
Bring one repeated question and its current sources. We will help you build the first help article and assistant answer for your product.
Book a 15-minute call