1 conversation
One visitor chat session with the AI assistant. That is usually about three answers from your content.
Simple plans
A flat monthly price, with no charge per answer.
Every plan starts with a 7-day free trial. No credit card needed.
All prices are in USD. The free trial lasts 7 days, needs no card, and includes 25 articles and 25 AI conversations. Your allowance resets monthly.
Not sure which plan fits? Book a 15-minute call.
How usage is counted
One allowance, counted in conversations.
Each plan includes a monthly number of AI conversations. When it runs out, the assistant pauses until the allowance resets or you upgrade. Nothing is billed on top of your plan.
AI searches are included
A search by meaning counts as 1/200 of a conversation. Keyword search is not counted.
Setup work is small
Imports, AI drafting and indexing use the same allowance. Building a full help centre takes under half a conversation. Importing 100 articles takes a few.
Behind the scenes the allowance is metered in AI tokens: 1 conversation = 25,000 tokens, 1 AI search = 125 tokens.
Pricing questions
Before you start.
What happens when the AI does not know?
The assistant tells the visitor it has no answer in your content instead of guessing. It then offers to open a support ticket for your team. If you have live chat switched on, it can also offer a chat with a person. The conversation goes with it, so the customer does not have to start again.
What counts as a conversation?
One conversation is one visitor chat session with the AI assistant, which is usually about three answers from your content. An AI search, which is a search by meaning rather than by keyword, counts as 1/200 of a conversation, so even heavy search use barely moves your allowance. Keyword search is not counted. Importing content, AI drafting and indexing draw from the same allowance, but they are small. Building a full help centre uses under half a conversation, and importing 100 articles uses a few.
What happens if we use more than the allowance?
Your allowance resets every month. If you use all of it, the AI assistant and AI search pause until it resets or you upgrade your plan. Nothing is billed automatically on top of your plan.
Can I cancel?
Yes. You can cancel a self-service subscription from your account or the Stripe billing portal. Cancellation takes effect at the end of the period you have paid for and stops future renewals. The current period is not refunded. Ask for an export of your content before you cancel.
Where is my data stored?
FAQ Hub's production application, database and Azure AI resources are hosted in Microsoft's West Europe region (EU). Some providers may process data elsewhere, and the privacy policy explains the safeguards we use.