The same questions return
Useful answers stay buried in pages, files, release notes, and old conversations.
Customer service without the answer hunt
Give customers answers your team can stand behind.
FAQ Hub turns the support material you already have into answers with sources across your help centre and product. When the content runs out, the conversation moves to a person with its context intact.
- Your own content
- Sources shown
- Human handoff
Where service teams lose time
The answer exists. Customers still need your team to find it.
Agents rebuild the answer
Someone searches, checks, rewrites, and sends information the business already owns.
Automation has no limit
A fast answer is no use when nobody can see its source or tell when the AI should stop.
One place for answers
One set of articles. Clear answers. A way to reach a person.
FAQ Hub gives service teams one place to edit the articles, see what customers are shown, and decide when the assistant hands over.
- 01Bring in your support material
Use selected pages, PDFs, DOCX, Markdown, CSV, or structured product content.
- 02Check what customers may receive
Edit direct answers in one help centre editor. Unpublish anything that is wrong.
- 03Deliver and learn
Serve answers with sources in the help centre or product, and use unanswered questions to decide which article to write next.
What changes
Move the routine answer out of the queue, not customer care.
Self-service should handle questions with clear evidence. Your team stays available for judgment, exceptions, and conversations that need a person.
- Customers can check the source behind an answer.
- Your team can edit or unpublish any answer at any time.
- Questions the content cannot answer move to a person with context.
Set up with you
Start with one question your team keeps answering.
Send the source material and the repeated question. We will help you set up the first help article and assistant answer.
Book a 15-minute call