Import what you already have
Bring in your website, PDF, Word, CSV, Markdown or JSON files. FAQ Hub turns them into categories and help articles.
Product
What FAQ Hub does for your support team.
Import your website or docs, publish a help centre, answer questions inside your product, and pass the hard ones to your team.
What you get
From your content to a useful answer.
One product covers importing, editing, searching, answering, measuring, and handing hard questions to your team.
Answers only from your content
The assistant answers from your published articles and links to its sources. It checks its answer against your content before showing it, and says so when it cannot answer.
A route to a person
When the content does not cover a question, the assistant offers a ticket or live chat. The conversation goes with it.
Search by meaning
Customers find the right article even when they use different words from the ones you wrote.
Help centre or in-product widget
Share a hosted help centre, embed a small widget inside your product, or open help with a keyboard shortcut.
See what customers ask
See which questions get answered and which need a new article.
Several products in one account
Each product has its own articles, help centre and settings, all managed from one place.
Your content stays yours
Your articles, conversations and settings are kept separate from every other FAQ Hub customer.
Edit, unpublish, correct
Edit, unpublish or correct any answer at any time. Change an article once and every answer follows.
One set of articles
The same articles behind every answer.
Import your content and edit the articles. The help centre, the widget and the chat all use the same ones, so a correction shows up everywhere.
- AI chatAnswers link to the articles they came from.
- Help centreSearchable help under your brand.
- Search by meaningFinds answers when customers use different words.
Meet customers where they are
Help centre, widget, or keyboard search.
Offer a standalone help centre, embed Quick Help inside your product, or open help with a keyboard shortcut.
Start free trialFor developers
Connect FAQ Hub to your own tools.
Most teams never need this section. If you keep docs in Git or want AI tools to read your help content, these are the pieces.
MCP and REST content API
Create and update articles from your own tools. Content arrives as drafts, and publishing is a separate step.
Read how it works →Docs in Git
Keep selected documentation in a repository and sync it into FAQ Hub as drafts, so help content changes with your product.
Read the Git workflow →llms.txt and FAQPage schema
Customer help centres publish an llms.txt file and FAQPage structured data, so search engines and AI tools can read them.
Read about AI-readable docs →Ready to cut the repeat questions?
Start with your website or the docs you have. Edit anything you do not like.