FAQ Hub

Knowledge support for education

Give students cited answers from approved guidance.

FAQ Hub turns policies, course guidance, and service information into answers with sources across your help centre and embedded support. Uncertain questions still reach the right team.

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  • Your own content
  • Sources shown
  • Human handoff
FAQ Hub education support chat showing a cited answer, related guidance, and human support options
One set of articles behind the help centre and your product.

Where education support stalls

The guidance exists. Finding the right version takes too long.

01

Answers sit across departments

Policies, course pages, handbooks, and service updates leave students unsure which source applies.

02

Teams repeat routine guidance

Staff search for the same approved information and rewrite it for each new question.

03

Outdated advice creates risk

A quick answer causes more work when its source, owner, or approval status is unclear.

An answer with a clear boundary

Turn your guidance into answers with sources and a clear route to staff.

FAQ Hub connects your institution's content to the places where students and staff ask for help, without treating every question as suitable for automation.

  1. 01
    Collect your guidance

    Bring selected policies, handbooks, course guidance, service pages, and structured content into one place.

  2. 02
    Check the answers after import

    Read and edit the articles the answers come from. Unpublish anything that is wrong or out of date.

  3. 03
    Publish with a clear boundary

    Serve answers with sources through a help centre or embedded support and route exceptions to a person with context.

What changes

Let people find routine guidance. Keep judgment with your team.

Self-service works best for questions with a clear source. Staff remain available for safeguarding, personal circumstances, complex cases, and anything the published guidance cannot resolve.

  • Students and staff can check the source behind an answer.
  • Content owners can edit or unpublish any answer at any time.
  • Questions without sufficient evidence move to human support.

Set up with you

Start with one question your education team answers every week.

Bring the repeated question and its current guidance. We will help you set up the first help article and assistant answer.

Book a 15-minute call